45-Day Money-Back Guarantee

At Malezia, we’re confident in the effectiveness of our Core Regimen and want you to feel the same. That’s why we offer a 45-Day Money-Back Guarantee for new customers, so you can try our products risk-free.

If you don’t see a difference after 28 days, we’ll refund your money. No questions asked!

Why 28 Days?

Your skin goes through a complete cycle approximately every 28 days, which is why we require customers to try the Core Regimen for at least this length of time before requesting a refund. This ensures you’ve given the products enough time to show results.

How the Guarantee Works:

To qualify for a refund, follow these steps:

1. Take Before Photos

On the day your product is delivered, take 4 photos of your face, ensuring the following conditions are met:

1. Selfie with Time, Date, and Location Displayed:

    • Take a selfie with a device (phone, tablet, or computer) showing the current time, date, and location on timeanddate.com.
    • The photo of the time and date on your device must be in full screen, clearly visible, and unobstructed.
    • NOTE: the tracking information will confirm the delivery date, and this photo must match that date.

2. Three Additional Photos:

    • Take three additional photos:
      • One front-facing photo of your full face.
      • Two side-facing photos (one of each side of your face).
    • These photos should be clear and well-lit, and we may ask you to provide the date using your phone's photo metadata or gallery screenshots.

    2. Use the Products Consistently for 28 Days

    • You must follow the instructions in our Regimen Guide to get the best results. Consistency is key!

    3. Take After Photos

    After at least 28 days, take 4 photos again using the same method as the before photos:

    1. Selfie with Time, Date, and Location Displayed:

      • Take a front-facing selfie holding a device (phone, tablet, or computer) showing the current time, date, and location on timeanddate.com.

    2. Additional Three Photos:

      • One front-facing photo of your full face.
      • Two side-facing photos (one of each side of your face).

    4. Submit Your Refund Request

    To request a refund, email us at care@malezia.com with the following:

    • Your order number.
    • A brief description of how you used the products during the trial period.

    Additional Terms

    • Refund requests must be submitted no later than 45 days after receiving your order.
    • This guarantee applies only to first-time customers of the Core Regimen.
    • Refunds will not be issued for customers who fail to provide sufficient proof of trial, including before and after photos with timestamps.

    We’re here to help you achieve your skin goals, and this guarantee is part of our commitment to your confidence and satisfaction. If you have any questions, please reach out to our customer support team at care@malezia.com :)